Case Study: Balkonser achieves world-class NPS and stronger customer trust with Trustmary

Balkonser raises NPS to 85–90 with Trustmary

Balkonser, a company specializing in balcony maintenance, faced the challenge of making critical business decisions based on assumptions rather than hard data. Their goal was to systematically understand customer satisfaction to drive growth and improve processes. To achieve this, they partnered with vendor Trustmary to implement its NPS survey and feedback collection service.

Trustmary integrated its solution with Balkonser's ERP system, automating the process of sending satisfaction surveys after job completion. This provided real-time customer experience data and collected public reviews. As a result, Balkonser achieved a world-class NPS score of 85-90, accumulated over 60 Google reviews with a 4.6/5 average rating, and used the feedback for continuous improvement and staff motivation.

Balkonser