Case Study: Oxford City Council achieves faster, more secure identity verification with TrustID

Oxford City Council prevents £36,000 in fraud losses with TrustID

Oxford City Council, a local authority, needed a robust way to validate identity documents for public services and employment checks. Their previous manual process, which relied on staff cross-referencing documents against an online database, was inefficient, required extensive training, and exposed the council to the risk of fraud. They turned to TrustID for an electronic document validation solution.

TrustID implemented its document scanning technology and later its TrustID Cloud service for remote verification. This provided a quick and simple way to validate documents face-to-face or remotely, significantly reducing the need for staff training. The results were substantial time and cost savings, including £36,000 saved from preventing fraudulent housing applications in the first year. TrustID's solution also acted as a strong deterrent to fraud and led to police investigations.

Oxford City Council