Case Study: I-paye streamlines identity checks and improves compliance with TrustID Cloud

I-paye streamline identity checks with TrustID Cloud

I-paye, an umbrella payroll services provider supporting more than 1,000 freelance professionals and temporary workers, needed a faster and more reliable way to complete Right to Work and identity checks across hundreds of contractors each week. Because they often received only copied identity documents from recruitment agencies, they wanted a solution that would help protect them from compliance risks, reputational damage, and potential fines. TrustID’s Cloud service was introduced to help verify these documents quickly and consistently.

Using TrustID Cloud, i-paye began uploading copies of passports, visas, and driving licences for verification, receiving results within minutes and escalation support from the TrustID helpdesk when needed. The system helped them identify fraudulent documents, stop unlawful registrations, and even retrospectively audit existing records to improve compliance. TrustID also saved staff time, reduced training and stress, and gave i-paye the confidence to handle hundreds of contractors per month while protecting both their own reputation and that of their agency partners.

I-paye

Nicola Hughes

Senior Account Manager