Case Study: Randstad strengthens applicant onboarding compliance with TrustID online identity verification

How the world’s biggest recruiter uses online identity verification to support their applicant on-boarding

Randstad, the world’s largest recruitment and HR services company, needed a reliable way to verify identity documents for thousands of applicants while maintaining strong compliance standards. To support its “tech and touch” approach, Randstad turned to TrustID’s online identity verification service to reduce manual checking, minimise risk, and keep pace with a more digital, data-driven recruitment process.

Using TrustID’s web- and app-based document verification platform, Randstad now runs all candidate identity documents through an automated check with a clear audit trail and fast team support when needed. The solution has helped standardise checks across every candidate, reduce uncertainty and bias, support remote recruitment during Covid-19, and provide reassuring evidence for client audits and new business conversations.

Randstad

Soraya Horseman

Senior Compliance Officer