Case Study: Firstcall Healthcare Services achieves compliant identity checks with TrustID

Firstcall Healthcare Services demonstrate compliance with TrustID

Firstcall Healthcare Services, a family-run nursing and healthcare staffing agency in Wolverhampton, needed a stronger way to prove compliance with Right to Work checks as it supplied temporary staff across the West Midlands and tendered for the NHS Collaborative Procurement Partnership (NHS CPP) National Clinical Staffing Framework. The company wanted a quicker, more reliable way to validate identity documents and demonstrate audit-ready recruitment processes. TrustID’s desktop identity document authentication solution was introduced to support this need.

Using TrustID, Firstcall Healthcare Services can now authenticate passports, visas, ID cards, and driving licences quickly and keep auditable copies for compliance evidence. The system helped the team identify fraudulent documents, strengthened confidence in accepting candidates, and supported NHS audit and procurement requirements. TrustID also saved time in recruitment and helped Firstcall reduce the risk of reputational damage and potential fines of up to £20,000 per illegal worker.

Firstcall Healthcare Services

Jill Roberts

Training and Compliance Manager