Case Study: Edwardian Hotels London protects guests and reputation with TrustID ID verification

Edwardian Hotels protect reputation, customers and security with ID verification technology

Edwardian Hotels London, a luxury hotel group operating 12 properties across London and Manchester, needed a reliable way to carry out Right to Work checks across its workforce of around 2,500 staff. To protect its reputation, customer security and compliance with UK employment law, the company turned to TrustID and its document-scanning technology as part of the pre-employment verification process.

TrustID’s desktop scanning system was built into Edwardian Hotels London’s recruitment and induction workflow, with every candidate required to pass validation before joining. The solution helped create a consistent, watertight process, deter fraudulent applicants, and allow the security team to stop suspicious cases early, reducing risk of illegal workers, financial penalties and reputational damage while giving the business confidence that it knows who it is employing.

Edwardian Hotels London

Darren Carter

Head of Group Security