Case Study: Scalapay boosts fraud detection and keeps approvals stable with Trustfull

Scalapay reduces first payment defaults and protects 10 million users with Trustfull

Scalapay, a leading Buy Now, Pay Later platform in Southern Europe, faced the challenge of reducing first payment defaults and stopping emerging fraud threats like synthetic identities without adding friction for its over 10 million users. To protect its customer experience, it turned to vendor Trustfull for its fraud detection and digital risk intelligence services.

Trustfull's solution enabled Scalapay to seamlessly verify key digital signals, such as phone numbers and email addresses, during sign-up and checkout to evaluate customer risk instantly. As a result, Scalapay increased its fraud detection at sign-up while maintaining stable approval rates, steadily reducing its critical first payment default metric.

Scalapay