Case Study: Prelios improves NPL collection efficiency with Trustfull

Improved NPL Collection Rates for Prelios

Prelios, a leading Italian non-performing loan platform, faced significant challenges in collecting on unsecured retail loans due to the prevalence of invalid contact data for debtors. This poor reachability led to failed collections and misguided strategy decisions, posing a substantial financial risk to their high-value portfolios under management. To address this, they turned to Trustfull's passive identity verification solution powered by digital footprints.

By implementing Trustfull's ML-based algorithm, Prelios was able to verify phone number validity and debtor reachability through a variety of digital signals. This solution enabled them to cut manual review times by 50% and improve their contact velocity by 15%, allowing them to focus operational resources more effectively and accelerate returns on their investment opportunities.

Prelios

Fabio Oberto

Head of Innovation and Data