Case Study: Banco Santander achieves real-time fraud protection with IBM Trusteer Pinpoint Detect

Banco Santander cuts false positives by 50% with Trusteer

Banco Santander, a major global bank, faced the challenge of protecting its customers from increasingly sophisticated fraud, especially through its mobile banking channel. The bank needed a state-of-the-art security tool that could stop fraudulent logins and transactions without negatively impacting the customer experience. To address this, they chose the IBM Trusteer Pinpoint Detect solution from vendor Trusteer.

The Trusteer solution uses behavioral biometrics to build customer profiles and continuously authenticate users by monitoring for abnormal activity. This implementation allowed Banco Santander to block unauthorized transactions in real-time. The results were significant, including a 50% reduction in false positives and a more seamless, customer-friendly authentication process that relies less on frustrating security checkpoints.

Banco Santander