Case Study: TaylorMade achieves faster Microsoft support and more room to innovate with TrustedTech

TaylorMade boosts Microsoft support with TrustedTech, resolving 85% of issues in-house

TaylorMade, a leading golf equipment manufacturer, faced challenges with slow and generic Microsoft support that hindered its IT team's ability to innovate. Their internal experts were frustrated with tiered support models that caused delays. They partnered with TrustedTech to find a more effective solution using its Certified Support Services.

TrustedTech provided TaylorMade with direct access to Microsoft specialists, eliminating tier 1 handoffs and bundling professional services hours. This solution led to faster resolutions, a 99.3% customer satisfaction rating, and cost efficiency. The partnership gave the IT team the freedom to modernize and innovate, with issues resolved 10x faster than going directly to Microsoft.

TaylorMade