Case Study: Edwardian Hotels London achieves faster Microsoft support and right-sized licensing with TrustedTech

Edwardian Hotels London cuts Microsoft support response from days to hours with TrustedTech

Edwardian Hotels London, a luxury hospitality group with over 10,000 employees, required reliable Microsoft support for its 24/7 operations. Their challenge was slow support response times that took days from their previous provider and Microsoft 365 licensing that was not optimized for their business. TrustedTech provided a solution by restructuring their Microsoft 365 licensing with a tailored mix of E3 and E5 plans. They also implemented a UK-based support team offering direct access to specialists.

The solution from TrustedTech resulted in dramatically faster support, with response times reduced from days to hours. This led to a significant reduction in the operational cost of Microsoft issues. Additionally, the right-sized licensing cut costs by eliminating unused features. The implementation was completed with zero downtime, and the scalable support model is prepared to grow with Edwardian Hotels as they expand.

Edwardian Hotels London