Case Study: Civica resolves SharePoint authentication issues with TrustedTech support

Civica resolves a business-critical authentication error in 20 days with TrustedTech

Civica, a global software company with approximately 5,500 employees, faced a business-critical challenge when a permissions error blocked their team's PnP PowerShell and SharePoint Online work. An initial internal diagnosis was incorrect, and with the team dispersed across time zones and facing holiday leave, Microsoft Specialist Pooja Gaikwad anticipated a resolution would take over a month. They engaged the vendor, TrustedTech, for Microsoft Support to address the authentication issue.

TrustedTech's Azure Cloud Architect built a new PnP app registration and configured the SharePoint site, then collaborated with Civica's team to pinpoint the true root cause in Azure Data Factory. The issue was resolved in about 20 days, much faster than the worst-case estimate. TrustedTech provided hands-on guidance, enabling the Civica team to use new PowerShell scripts, and delivered a low-pressure, supportive experience despite the high stakes.

Civica