Case Study: City of Tukwila achieves unified communications with Microsoft Teams Voice migration by TrustedTech

City of Tukwila migrates 300+ phone users to Teams Voice with TrustedTech

The City of Tukwila, a government entity, faced complexity and inefficiency from running its phone system on a separate Mitel platform apart from its Microsoft 365 tools. Their challenge was to consolidate calling, chat, and collaboration into a single ecosystem while enabling their own IT team to manage the new system without needing ongoing support. TrustedTech guided the city's migration to Microsoft Teams Voice.

TrustedTech implemented a hands-on migration and training program, moving over 300 phone users to Teams Voice. The solution expedited the deployment timeline and provided the city's IT team with the documentation and knowledge to manage the system independently, resulting in zero ongoing managed services costs. The city now benefits from unified communications and greater departmental control over call workflows.

City of Tukwila