Case Study: Icon achieves HIPAA compliance and customer trust with TrustCloud

How Icon uses their compliance program to build confidence with customers and successfully navigate mergers

Icon, a software company providing a senior living engagement platform, needed to prove its security posture to healthcare customers subject to HIPAA. Managing their compliance program manually with spreadsheets and checklists was an arduous process that consumed too much time for a small company. They sought a tool from vendor TrustCloud to build a stronger, more organized program and efficiently demonstrate their security to earn customer trust.

TrustCloud provided Icon with its compliance automation platform, including solutions for audit readiness and questionnaire automation. The implementation resulted in a smooth HIPAA audit with only a single finding and dramatically reduced the time spent on security questionnaires from days to just a few hours. This efficiency saved significant time and money while building customer confidence, allowing Icon to successfully navigate a merger and expand into new frameworks like SOC 2.

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Andrew Maillet

Chief Technology Officer