Case Study: Major International Bank achieves PSD2 compliance and frictionless strong authentication with TrustBuilder's Deviceless MFA

Major International Bank - Customer Case Study

Major International Bank faced new PSD2 requirements that forced it to move beyond login/password plus SMS OTP to a true strong authentication solution for mobile apps and web portals used to seal transactions, transfer money, and perform other sensitive operations. To balance security and usability for thousands of affected customers, the bank partnered with TrustBuilder and its Deviceless MFA offering.

TrustBuilder’s Deviceless MFA delivered strong authentication in the browser and on mobile/desktop without equipment constraints or any app installation, providing the same token-level security across channels. The deployment gave customers a fast, easy connection experience, ensured PSD2 compliance for account access and transaction sealing, and boosted user adoption while maintaining strong protection.