Case Study: Gamingtec achieves 100% first‑try, faster sign‑ins with Trusona passkeys

Leading iGaming platform provider deploys passkeys and sees immediate improvement in customer sign-in experience

Gamingtec, a leading B2B iGaming platform provider, needed to reduce friction in account creation and sign‑in to protect conversion rates and long‑term customer value. Passwords and OTP‑based 2FA were causing abandoned sign‑ups and poor sign‑in success (reports as low as 56%), so Gamingtec turned to Trusona to passkey‑enable their platform using the Trusona Authentication Cloud passkey‑as‑a‑service.

Using Trusona, Gamingtec rolled out passkeys as a selectable 2FA option across two operator brands and measured results: Trusona sign‑ins averaged 14 seconds versus 23s for SMS OTP and 30s for email OTP, were 53% faster than email and 40% faster than SMS, and delivered a 100% first‑try success rate (vs 94% SMS, 92% email). Passkeys became the preferred sign‑in for thousands of users with a zero‑failure rate, and Gamingtec plans to expand with Trusona toward a fully passwordless experience that could cut sign‑in times by ~70%.

Gamingtec

Sapar Karyagdyyev

Chief Executive Officer