Case Study: Tandem Bank achieves passwordless, PSD2-compliant SCA and improved customer experience with Trusona

Digital Bank Delights and Secures Customers With Trusona’s Passwordless Multi-channel, PSD2-compliant SCA

Tandem Bank, an app-only savings bank, needed to meet EU PSD2/Open Banking strong customer authentication (SCA) requirements without degrading the mobile-first customer experience or adding friction across channels including its app and contact centre. To secure users and drive digital engagement while eliminating the risk of compromised static credentials, Tandem selected Trusona’s passwordless, multi-channel PSD2-compliant SCA solution (delivered via a single mobile SDK).

Trusona implemented a passwordless authentication flow that removes passwords, banking IDs, PINs, codes and security questions across Tandem’s app and contact centre, enabling quick deployment and a consistent customer journey. The Trusona solution delivered PSD2 compliance while reducing user friction and promoting app engagement, eliminated the largest cyber threat vector of static credentials (compromised credentials account for over 80% of breaches) and protects customers from keylogging, phishing and credential-stuffing attacks.

Tandem Bank

Nick Bennett

Chief Operating Officer