Case Study: Welltower scales onboarding and training across 3 countries with Trupeer

Welltower built 50+ training videos and scaled onboarding across 3 countries with Trupeer

Welltower, a real estate and senior living company, faced a significant challenge when its redevelopment department grew from 30 to 180 employees in just two years. The rapid scaling made it impossible to onboard new hires effectively using traditional methods for complex software like Yardi and Smartsheet. With no time for one-on-one training, Senior Associate Madison Crimi-DeMichele was tasked with building a scalable training solution, but creating consistent, high-quality screen-recorded walkthroughs was a major production hurdle.

The solution was implemented using the Trupeer platform. Madison became a one-person production team, using Trupeer to AI-enhance screen recordings from subject-matter experts. This created a centralized training library of over 50 videos. The impact was a transformed onboarding process where new hires could self-train, saving over 100 hours of individual coaching. The initiative was so successful that it expanded to vendors and other departments, with Trupeer helping to build the institutional memory for a rapidly growing team.

Welltower