Case Study: Trii boosts customer satisfaction by 60% with Truora’s WhatsApp chatbots

Trii boosts customer satisfaction by 60% with Truora

trii, a Colombian fintech investment app, faced a challenge in maintaining personalized and efficient customer support as its user base grew. A high percentage of users required guidance on how to invest, leading to increased inquiries that strained their resources. trii partnered with Truora to implement a solution that would offer 24/7 support and improve user engagement.

Truora developed and implemented an AI-powered WhatsApp chatbot for trii, which utilized natural language processing to provide tailored answers and investment recommendations. This solution automated 80% of customer inquiries in real time. The results were significant, including a 60% increase in customer satisfaction, a 15% rise in transactions due to bot recommendations, and a 40% cost optimization for the support team.

Trii