Case Study: Hubla achieves 90% AI response accuracy with Truora's WhatsApp chatbots

Hubla boosts customer service with Truora, reaching 90% AI response accuracy

Hubla, a platform for selling digital products, sought to optimize its customer service operations by automating frequent interactions. To reduce routine inquiries, they needed to implement conversational flows powered by Generative AI. They partnered with Truora to begin training an AI bot using WhatsApp Chatbots powered by AI engines.

Truora created customer experience conversational flows using its AI-powered Flow Builder, building a knowledge base for accurate automatic responses. The solution achieved a 90% AI response accuracy, leading to a 46.7% reduction in contact rate and 55% ticket deflection through bots, significantly improving customer experience efficiency.

Hubla