Case Study: Ban100 achieves 90% faster CDT renewals with Truora

Ban100 reduces renewal costs by 90% with Truora

Ban100, a multi-product financial institution in Colombia, faced the challenge of digitizing its manual processes to improve customer experience and optimize team efforts. Their team was spending 70% of its time on manual renewals and in-person visits. To begin its digital transformation, Ban100 partnered with Truora, leveraging their background check validation, electronic signature, and WhatsApp chatbot services.

Truora implemented a multi-product solution including identity validators for document and facial recognition, electronic signature to remove in-person requirements, and an automated WhatsApp channel for customer communication. This digitization allowed Ban100 to reduce operational effort in renewals by 90%, achieve a 30% increase in conversion, and save significant time, transforming their operations and customer experience.

Ban100