Case Study: Suffolk standardizes field operations with Trunk Tools SOP Agent

Suffolk standardizes 1,000+ SOPs across 100+ jobsites with Trunk Tools

The customer, Suffolk, faced a challenge in providing its large and distributed workforce with fast access to over 1,000 standard operating procedures. Static libraries were difficult to search, which was a particular problem for new hires and those on active jobsites who needed immediate answers. To solve this, Suffolk implemented the SOP Agent from vendor Trunk Tools.

Trunk Tools' solution integrated directly into the platforms Suffolk's teams already used, including SMS, web, and Microsoft Teams. This provided instant access to SOPs and created a feedback loop to improve documentation. The results for Suffolk included supporting over 1,000 users across 100+ jobsites, saving significant time per user each week, and enabling faster onboarding and stronger compliance.

Suffolk