Case Study: Florida Dreamscape Vacations achieves automated guest communications and saves time with Trumpia

Tom Hagen saves time with Automated Workflows that handle guest communications for him like early check in for his short-term rentals

Florida Dreamscape Vacations is a five-property short-term rental business on Indian Rocks Beach, FL, run by Tom Hagen. He struggled to reach guests because Airbnb and Vrbo rely on email (which renters rarely use) and an in-home binder went unread, leaving Tom fielding roughly 90% of guest inquiries by phone and manually sending texts.

Trumpia integrated with Tom’s Google spreadsheet to automate guest communications: timed messages about local attractions, check-in/out instructions (including lockbox videos), and a unique early check-in workflow triggered when the housekeeper marks a unit clean. The automation eliminated most manual outreach, reduced guest headaches and phone calls, and freed Tom to expand operations and increase revenue without adding work.

Florida Dreamscape Vacations

Tom Hagen

Owner