Case Study: US Open achieves instant mobile staff communication and higher engagement with Trumpia

The US Open’s Chief Umpire Office sends text messages to reach and coordinate their officials as they moved about the courts

The US Open Tennis Championships, a long-standing professional tournament, needed a better way for its Umpire Office to reach scattered officials across the grounds during the event. Email proved ineffective for staff who were mobile and frequently on the move, so the Umpire Office sought a solution that could deliver timely notifications directly to officials’ phones.

They implemented Trumpia to send text notifications about upcoming events and schedule changes, which drove higher participation and engagement and dramatically improved message open rates. The platform also reduced reliance on disruptive PA announcements, giving officials a more reliable, mobile-friendly way to receive critical updates.

US Open

Julio Echavarria

Manager of Officiating Development