Case Study: Soldiers’ Angels achieves 80% reduction in call traffic and broader veteran outreach with Trumpia SMS

Soldiers’ Angels helps hundreds of veterans with SMS

Soldiers’ Angels is a nonprofit that supports U.S. service members, veterans, and their families. Many low-income and homeless veterans they serve lack reliable email or internet access but do have cell phones through government assistance, and the organization — with a small staff— was overwhelmed by high call volumes during monthly signup days and needed an affordable, easy-to-use outreach solution.

By adopting Trumpia’s SMS platform, Soldiers’ Angels began targeting veterans with text messages for monthly food distribution signups, boosting response rates and engaging thousands nationwide. The texting program cut call traffic by about 80%, freeing staff to focus on delivering services such as the Hunger Relief Program.

Soldiers’ Angels

Michelle Julazadeh Chavarin

Online Communications Manager