Case Study: Pasco Fire Department achieves faster shift coverage and increased union meeting attendance with Trumpia

Pasco Fire Department covers shifts and boosts attendance at union meetings and events with SMS alerts

Pasco Fire Department, which has served the city of Pasco and surrounding communities since 1852, struggled to reliably communicate important alerts to union members. After moving from pagers to word-of-mouth, mass outreach was inconsistent and sending texts from personal phones proved tedious.

By adopting Trumpia’s mobile keyword opt-in and web-based messaging, the department gathered contact info quickly (every member opted in after two union meetings) and began sending reminders for meetings, emergency overtime, shift coverage, and events. The result was faster, easier outreach and noticeably more consistent attendance at meetings and events.

Pasco Fire Department

Ben Shearer

Pasco Firefighter