Case Study: Omni Hotels achieves rapid employee safety alerts and crisis communication with Trumpia

Omni Dallas Hotel used Trumpia to keep employees safe and informed during the Dallas police shooting

Omni Dallas Hotel, a 1,001‑room luxury property connected to the convention center and employing over 650 staff, needed a fast way to reach associates about parking logistics. When a nearby Dallas police shooting occurred, the hotel faced an urgent challenge: immediately notify employees that the property was secure and provide safety and logistics updates.

Omni used its regular Trumpia mass‑messaging system (with an obtained time‑restriction exemption) to send four to five targeted messages in 24 hours — immediate “all clear” alerts, parking and road‑closure updates, a town‑hall notice, and final reassurances. The rapid outreach ensured all employees were informed, helped keep staff and guests safe, and gave leadership quick, reliable communication and peace of mind.

Omni Hotels

Julie Palmer

Associate Director of Human Resources