Case Study: Florida Dreamscape Vacations saves time with automated guest communications with Trum·pia

Florida Dreamscape Vacations saves 90% of renter calls with Trum.pia

The customer, Florida Dreamscape Vacations, faced a challenge in communicating effectively with guests across its five vacation rental properties. Owner Tom Hagen was inundated with phone calls because renters did not engage with emails or physical information binders. He needed an automated solution to handle guest communications, such as check-in instructions and local attraction guides, to save time. He turned to Trum.pia for its automated texting service to resolve this.

Trum.pia's solution integrated with the customer's Google spreadsheet to automatically trigger timely text messages to guests. This system sent pre-arrival attraction lists and check-in instructions, including videos, which drastically reduced the volume of calls. As a result, the owner reported that the Trum.pia system functioned like a personal assistant, saving him significant time and effort. This efficiency gain supported his plans to expand his business, enabling growth without a corresponding increase in his workload.

Florida Dreamscape Vacations