Case Study: CricketBet achieves fraud loss savings and automated customer due diligence with Trulioo GlobalGateway

How CricketBet verified a fraudulent identity inside an hour and beat the fraudster out of a $6K fraud loss

CricketBet, a specialist cricket bookmaker operating in Australia and the UK, faced the constant risk of identity fraud from high-volume, high-value online transactions and had been relying on manual Customer Due Diligence. To strengthen its remote identity checks, co-founder Craig Nott implemented Trulioo’s GlobalGateway to supplement CricketBet’s existing procedures and improve fraud detection.

Using Trulioo GlobalGateway, CricketBet entered suspicious customer details for electronic verification; mismatches against authoritative sources (like the Australian electoral roll) flagged the identity as fraudulent, the deposited funds were returned to the true cardholder and authorities were notified. Trulioo’s solution automated CDD, saved CricketBet time and fees, and prevented roughly $6,000 in fraud losses within six months—covering the cost of the service and boosting the company’s confidence in compliance and fraud prevention.

CricketBet

Craig Nott

Partner