Case Study: Retail Mobile App achieves instant onboarding and fraud prevention with Trulioo GlobalGateway

Accelerated Onboarding and Fraud Prevention Turn the Ordinary Into Extraordinary

Retail Mobile App is a major Australian-owned convenience retailer that launched a world-first Fuel App to let customers lock in local fuel prices and pay via a digital wallet. Facing complex integrations with point-of-sale and fuel-pricing systems — and rising card-not-present (CNP) fraud in Australia — the retailer needed embedded Know Your Customer (KYC) checks, so it selected Trulioo and its GlobalGateway identity verification service.

Trulioo implemented GlobalGateway via a seamless API integration, giving the Retail Mobile App real‑time document verification using access to over 400 global data sources and the ability to verify up to 5 billion consumers across 195+ countries. The Trulioo solution enabled frictionless mobile onboarding, strengthened payment-system integrity, and helped the retailer verify users and curtail fraud risk while maintaining a smooth customer experience.