Case Study: Wings Financial Credit Union achieves faster, more transparent income verification with Truework

Wings Financial - Customer Case Study

Wings Financial Credit Union, a member-owned financial institution, needed to increase automation and efficiency in its mortgage lending process while maintaining its high standard of member service. A key challenge was the time-consuming and opaque income verification process, which caused frustration for both members and its internal processing team. To address this, Wings Financial partnered with the vendor Truework to modernize its income verification service.

By implementing Truework's income verification solution, which integrated directly with their loan origination system, Wings Financial gained transparency and detailed status updates on every request. This resulted in an average turnaround time of just 2.5 hours for verifications, accelerating their processing time by 8x. The efficiency gains improved team morale, reduced business risk through integration with Fannie Mae’s Day 1 Certainty® program, and provided a significantly better experience for their members.

Wings Financial Credit Union

Lia Patino

VP of Mortgage Lending