Case Study: Wings Financial Credit Union achieves 2.5-hour income verification turnaround with Truework

Wings Financial Credit Union cuts income verification turnaround to 2.5 hours with Truework

Wings Financial Credit Union, a member-owned credit union, faced challenges with a slow and opaque income verification process for mortgages. This created frustration for both members and internal processors, requiring multiple requests for documentation and lacking visibility. To maintain member excellence and increase efficiency, they sought a solution from Truework and its automated income and employment verification service.

By implementing Truework's platform, which provided detailed status updates and direct integration with their loan origination system, Wings Financial achieved an average verification turnaround time of 2.5 hours. This was 8x faster than their previous process. The solution also provided access to over 45 million records eligible for Fannie Mae’s Day 1 Certainty® program, helping to mitigate risk. Truework's transparency eliminated processor frustrations and helped improve team morale.

Wings Financial Credit Union