Case Study: NJ Lenders boosts mortgage processing capacity with Truework

NJ Lenders - Customer Case Study

NJ Lenders, a mortgage lender operating in over 17 states, faced challenges in maximizing automation and efficiency during a difficult market. Their operations team was bogged down by time-consuming, manual income and employment verifications, which also created a poor experience for borrowers. This process was particularly costly, with billing reconciliation alone consuming 3-4 days of labor each month. To reduce costs and increase pipeline capacity, they turned to the vendor Truework for its income verification solution.

By implementing Truework’s automated platform, NJ Lenders consolidated their verification process. This eliminated the need for manual back-and-forth and streamlined workflows. The solution from Truework saved the team 3-4 days per month, increased their processing capacity by 5-10%, and significantly improved the borrower experience. These efficiencies helped the company overcome market headwinds and stay on track for their third biggest year in history.

NJ Lenders

Jason Cohen

Chief Operating Officer