Case Study: Segment achieves faster, more secure employment verifications with Truework

How Segment transformed an outdated process into a seamless experience with Truework

Segment, a 400-person fast-growing company based in San Francisco, needed a better way to handle employment and income verifications. HR Generalist John Pichay was manually pulling employee data from Bamboo and other systems, creating VOE letters by hand, and even fielding sensitive verification calls over the phone, creating risks of human error, delays, and privacy concerns.

Truework’s employment verification product integrated quickly with Segment’s existing Bamboo HR setup, allowing verifications and proof-of-employment letters to be automated in a central HR dashboard. The result was a much smoother employee experience, faster onboarding support for HR, and 520 hours saved for Segment’s HR team, while more than 20% of the workforce used self-serve automated employment letters.

Segment

Carrie Ohslund

HR Coordinator