Case Study: Leon County Property Appraiser’s Office saves 75 hours monthly with TrueRoll Application Vetter

Leon County Property Appraiser’s Office saves 75 hours monthly with TrueRoll

The Leon County Property Appraiser’s Office faced challenges in managing a high-volume homestead application process with a small, newer team. Manual reviews of each application for eligibility rules led to significant backlogs. The office needed a solution that could automate these checks and integrate seamlessly with their existing TylerTech CAMA system. They implemented TrueRoll's Application Vetter to address these issues.

TrueRoll's solution automated the verification of application data and eligibility by integrating directly with the CAMA system, applying the office's custom business rules to every application. This implementation saved the office 75 hours of review time per month, eliminated data entry duplication, and allowed staff to shift from processing to focusing on complex exceptions and customer service.

Leon County Property Appraiser’s Office