Case Study: Penfold transforms pension payments with TrueLayer

Penfold - Customer Case Study

Penfold, a challenger pension company, wanted to make it easier for customers to fund their pensions through its app. Before working with TrueLayer, customers had to rely on direct debits or manual bank transfers, both of which created delays, friction, and reconciliation issues that slowed down the experience.

Using TrueLayer Payments and the Data API, Penfold added instant bank payments and smarter contribution features for customers with irregular incomes. The integration was completed in less than two weeks, and TrueLayer helped Penfold improve payment speed, reduce back-office work, and deliver a smoother customer experience, with 1 in 4 customers making an instant payment, 6x growth in instant payment value, and 5x growth in instant payment volume.

Penfold

Stuart Robinson

CTO & Co-founder