Case Study: Papa Johns cuts payment costs by up to 40% with TrueLayer Pay by Bank

Papa Johns cuts payment costs by 40% with TrueLayer

Papa Johns, one of the world's largest pizza brands, faced the challenge of rising payment processing fees from traditional card networks, which impacted franchisee profitability. They also needed to reduce customer churn caused by failed card payments and wanted to offer faster refunds. To address these issues, they partnered with TrueLayer to implement its Pay by Bank solution.

By integrating TrueLayer's Pay by Bank, Papa Johns enabled customers to pay directly from their bank accounts. This solution lowered payment costs by more than 40%, achieved a 90%+ bank conversion rate, and saw a 10-15% month-over-month increase in user adoption. It also served as an effective recovery method for failed transactions and allowed for instant refunds, significantly improving the customer experience and security.

Papa Johns