Case Study: Citizen Ticket reduces chargebacks and payment costs with TrueLayer Payments

Citizen Ticket making event organizing easier

Citizen Ticket, a UK-based self-service event ticketing platform, faced challenges with traditional card payments, including the high risk and administrative burden of chargebacks and the significant responsibility of securely handling sensitive customer card data.

By integrating TrueLayer Payments, Citizen Ticket enabled customers to pay directly from their bank accounts. This solution from TrueLayer eliminated chargebacks, enhanced security by removing the need to store card details, and significantly reduced processing fees. The results included a 96% decrease in chargebacks, 40% savings on merchant fees, and one in four customers choosing the TrueLayer payment option at checkout.

Citizen Ticket

Harry Boisseau

Chief Executive Officer