Case Study: West Davis Dental improves patient communication and drives new revenue with TrueLark

West Davis Dental and Lovers Smile Improve Patient Communication with Automated Scheduling

West Davis Dental and its sister practice, Lovers Smile, are busy Dallas dental offices with more than 50 employees across two locations. They wanted to improve patient communication without using an answering service, but their front desk was already stretched thin and they did not want patients to have to share sensitive information just to book an appointment. They were looking for an easy-to-use scheduling solution that would fit their patient-first approach.

TrueLark provided real-time automated scheduling and patient communication through its AI-powered platform, letting patients schedule, reschedule, and get answers 24/7 by text or online without waiting for a call back. The result was a major reduction in routine staff workload, with TrueLark handling 75% to 80% of patient inquiries on its own. West Davis Dental reported about 88 new patients per month and $57,200 in additional monthly revenue, while also improving the patient experience.

West Davis Dental