Case Study: Walter Surface Technologies cuts technician costs by 2/3 and eliminates manual data entry with TrueContext

Walter Surface Technologies increases productivity and reduces costs with TrueContext

Walter Surface Technologies, a global leader in surface treatment technologies, faced costly and error-prone paper-based workflows: technicians completed 21-point inspections on paper, couriers delivered roughly 500 weekly transactions to head office, and a full-time clerk manually entered data, creating delays, handwriting errors, and filing headaches. To modernize field capture and reduce costs, Walter turned to TrueContext’s mobile form solution for smartphones and tablets.

TrueContext deployed tablet-based mobile forms integrated with Walter’s back-office management system, giving office coordinators immediate access to submitted field data, customer signatures, and branded PDF outputs. The switch eliminated manual data entry and courier costs, removed the need for dedicated data-entry staff, provided instant job dispatching, and delivered measurable savings (including a two-thirds reduction in monthly technician fees), while improving technician productivity and scalability.

Walter Surface Technologies

Stephane Turpin

National Manager, Care Service