Case Study: The Matworks achieves a 75% reduction in unscheduled work orders and improved operational efficiency with TrueContext

The Matworks - Customer Case Study

The Matworks, a Maryland-based commercial flooring and janitorial services provider operating in over 500 locations across 17 states, faced inefficient, inconsistent paper-based field data collection—hundreds of monthly paper forms, spreadsheets and emails—that hurt operational efficiency and customer service. To fix this, The Matworks adopted ProntoForms, a mobile data-collection platform, to digitize inspections and standardize workflows.

ProntoForms deployed mobile forms on iPhones and iPads, plus ProntoForms Analytics dashboards, automated reports and scheduling to track inspections, QA scores and visits in real time. The ProntoForms solution produced measurable results: a reported 75% reduction in customers calling about overdue service or rework, improved consistency and customer satisfaction, and greater operational visibility that positioned The Matworks for scalable growth.

The Matworks

Jared Agan

VP of Operations