Case Study: TEC Services cuts call-backs 74% and achieves 95% customer satisfaction with TrueContext (ProntoForms)

TEC Services powers floor care performance with ProntoForms

TEC Services, a national janitorial company serving retail clients across 27 states, faced the challenge of scaling customer satisfaction while relying on paper-based inspections and reporting. They needed real-time visibility into field operations and a way to share Account Director Visitation Reports across more than 800 locations. To address this, TEC Services deployed ProntoForms’ mobile forms solution.

Using ProntoForms, Account Directors perform store walk-throughs, capture photos and signatures, and submit visitation reports in real time, giving cleaners and managers immediate, actionable guidance. The ProntoForms solution drove a 74% reduction in call-backs, a 50% cut in preventative maintenance, raised customer satisfaction to 95% across 800+ locations, and sustained 100% customer retention over four years.

TEC Services

Jared Agan

President