Case Study: Conair improves field efficiency and customer service with TrueContext low-code apps

Staying Agile in Today’s Evolving Service Landscape with Low-Code Apps

Conair, a global supplier of plastics processing equipment, sought to digitally transform its field service operations to better meet customer needs and provide technicians with instant access to information in the field. As a mid-sized company with limited resources, they needed an affordable and easy-to-implement solution, which they found in TrueContext (ProntoForms).

By implementing TrueContext's low-code platform, Conair integrated digital forms with their field service management software, enabling technicians to instantly capture data and automatically generate reports. This solution dramatically improved efficiency and customer service, with reports now completed on-site instead of taking weeks. The vendor's technology was credited for a significant rise in NPS scores, with two-thirds of recent customer comments mentioning improved service and satisfaction.

Conair

Jay Kriner

Service Manager