Case Study: Compac achieves proactive, consistent, and visible global field service with TrueContext

Sorting Service with Compac and TrueContext

Compac, a global leader in optical, mechanical and electric post-harvest sorting solutions with over 100 technicians, struggled with a narrowly focused legacy field system that only tracked time. That left technicians self-managing work, produced uneven customer experiences, and limited visibility into field activities—prompting Compac to seek a partner to enable preventative, consistent service and better connection of field data to analytics.

Compac implemented an integrated solution with vendor TrueContext, deploying step-by-step workflows that guide technicians, capture rich service data, and feed Compac’s field service management and Birst BI to generate client reports and compliance traceability. TrueContext’s field intelligence helped Compac shift from reactive to preventive and predictive maintenance, standardize service across customers, improve visibility and consistency, and scale the solution globally across its teams.

Compac

Ian Wright

Field Services Product Manager