Case Study: Global Vertical Transportation/Heavy Manufacturing Company achieves industry-leading safety, compliance, and seamless installation-to-service handovers with TrueContext

Setting the Safety Standard with a Global Elevator Enterprise

The global elevator and vertical transportation enterprise was operating with fragmented, paper-based field teams across regions, lacking a shared methodology for safety, compliance and handovers. To industrialize safety processes, remove paper from the field, and accelerate jurisdictional compliance, the customer deployed TrueContext’s digital workflow platform.

TrueContext delivered configurable, multi‑language workflows for safety audits, site readiness, installation-to-service handovers, SIF tracking and quick quotes and rolled them out across 25+ countries. The result was world-class, traceable safety practices, improved hand-off communications and completion rates, greater accountability, reduced compliance follow‑ups and fixed costs, higher asset uptime, and a 30% increase in customer quote signings when technicians present quotes using TrueContext.