Case Study: Mar Cor improves compliance and service efficiency with TrueContext mobile forms

Safety made simple with mobile forms devices and the cloud sponsored by ProntoForms

Mar Cor, a medical device manufacturer and service provider and a Cantel Medical company, faced significant operational challenges due to its reliance on manual, paper-based processes. Highly regulated by the FDA, the company needed to ensure compliance while also improving the customer experience. Their outdated methods created inefficiencies, slowed down service, and left potential sales opportunities undiscovered, prompting a search for a digital solution.

Implementing the ProntoForms mobile platform, Mar Cor digitized key workflows including preventative maintenance checks and compliance documentation. The solution integrated with Box for data management and automated routing, enabling technicians to identify upsell opportunities, perform complex calculations, and generate certified documents on-site. This resulted in a significant increase in sales and drastically reduced internal processing times from 3-7 days to under a day, enhancing both compliance and operational scalability for ProntoForms' customer.

Mar Cor

Glenn Wanamaker

Training and Product Manager