Case Study: REX Electric achieves greater efficiency and happier customers with TrueContext

REX Electric - Customer Case Study

REX Electric, a Chicago-area electrical contractor with 450+ employees, wanted to improve field operations by upgrading from paper-based work orders to a more efficient, electronic workflow. The company also needed a way to capture signatures in the field to better serve customers and avoid lost paperwork. TrueContext, then known as ProntoForms, was used to help meet these goals.

TrueContext integrated signature capture into REX Electric’s mobile workflow, allowing technicians to send signed tickets back to the office instantly. The result was no more lost paper or unbilled work, along with increased efficiency and higher customer satisfaction. TrueContext helped REX Electric streamline fleet operations and improve service delivery.

REX Electric

Ryan Schultz

IT Manager