Case Study: Purell speeds field service response and improves compliance with TrueContext

Purell - Customer Case Study

Purell, a manufacturer of hand sanitizer dispensers, faced a monumental challenge in scaling its field service operations to meet a massive surge in demand during the COVID-19 pandemic. They needed to rapidly onboard new technicians and ensure all field staff could work safely and comply with constantly evolving health protocols at diverse customer sites like hospitals. To address this, they worked with vendor TrueContext (formerly ProntoForms).

The solution involved using the TrueContext mobile platform to streamline technician onboarding and ensure consistent procedure adherence. This digital system integrated with Salesforce for data flow and was critical for just-in-time training, allowing the company to slash new technician training time from three months down to just a few weeks. This enabled Purell to respond at scale, maintain compliance with safety protocols, and use field data to directly inform its supply chain and product development.

Purell

Lenny Cumberledge

Field Service Director