Case Study: The Matworks boosts quality assurance and analytics with TrueContext

Powerful Workflows the Facility Manager’s Secret Weapon

The Matworks, a flooring and janitorial service provider, faced the challenge of managing rapid growth and ensuring consistent service quality across over 700 national retail locations. To support its 400% growth over three years, the company needed a technology platform to establish a robust quality assurance program and generate meaningful analytics from its field operations. They turned to vendor TrueContext (ProntoForms) for a mobile solution.

TrueContext provided a highly customizable mobile forms and analytics platform. The solution enabled field teams to collect rich data, including dozens of photos and voice-to-text notes, which were compiled into detailed customer reports. Using the platform’s analytics and GPS capabilities, The Matworks now tracks key performance indicators like service quality, supply inventory levels, and team visit frequency. This has created a data-driven culture of continuous improvement, allowing them to proactively manage operations and demonstrate immense value to their clients.

The Matworks

Jared Agan

VP of Operations