Case Study: PG&E improves dig-in investigations and field data management with TrueContext

PG&E’s Dig-In-Reduction Team Goes Mobile

The customer, PG&E, faced significant challenges in managing and analyzing data related to damage to its gas and electric infrastructure from excavation work. Its Dig-In Reduction team struggled with inefficient processes, relying on non-searchable Word documents and unorganized photos stored in SharePoint, which hindered their ability to investigate incidents, identify trends, and educate the public to improve safety. To overcome this, PG&E turned to the vendor TrueContext (ProntoForms) for a mobile forms solution.

TrueContext implemented its ProntoForms mobile solution on corporate iPads and Samsung phones, enabling investigators to easily submit structured, searchable reports and photos directly from job sites. This created a centralized database that allowed PG&E to analyze data, identify habitual offenders, track trends to prevent future dig-ins, and even automate billing for recovery costs. The solution provided management with superior tools for informed decision-making and contributed to the team's core mission of increasing public safety.

PG&E

Shane Granberg

Investigator